Privacy Policy

Effective Date: September 16, 2026

East Coast Granite & Tile respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, phone calls, text messages, email, and other interactions.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Address or ZIP code
• Project details and service inquiries
• Communication preferences

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage data.

How We Use Your Information

We may use your information to:

• Respond to estimate requests and service inquiries
• Schedule appointments and consultations
• Provide information about countertop products, projects, and services
• Communicate with you regarding your project or customer relationship
• Send text messages or emails when you have provided consent to receive them
• Improve our website, customer service, and business operations

SMS and Text Messaging

If you choose to receive text messages from East Coast Granite & Tile, messages may include responses to inquiries, estimate updates, appointment reminders, project-related communications, customer service messages, and promotional or marketing messages where applicable.

Message frequency varies depending on your interaction with us.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After opting out, you will no longer receive SMS messages from us unless you opt in again.

For assistance, reply HELP or contact us at info@eastcoastgranitespringfield.com.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Mobile Information and SMS Consent

We do not sell, rent, share, or provide your mobile phone number, SMS opt-in information, or messaging consent to third parties, affiliates, or lead generators for marketing or promotional purposes.

Mobile information and text messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers solely as necessary to operate our website, communications systems, CRM, scheduling systems, and other business services. These service providers may only process information as necessary to provide services on our behalf and may not use SMS opt-in data or consent for their own marketing or promotional purposes.

Sharing of Personal Information

We may disclose non-SMS-related personal information to service providers that assist us with operating our website and business, processing customer requests, scheduling appointments, or providing services.

We may also disclose information when required by law, legal process, or governmental request.

We do not sell personal information to third parties.

The restrictions described above regarding mobile numbers, SMS opt-in information, and messaging consent apply regardless of any other provision in this Privacy Policy.

Cookies and Website Information

Our website may use cookies and similar technologies to understand website usage and improve your experience. You may configure your browser to refuse cookies, although some website features may not function properly.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Choices

You may request that we update or correct your personal information or communication preferences.

For SMS communications, reply STOP to unsubscribe.

For marketing emails, use the unsubscribe link included in the email.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, contact:

East Coast Granite & Tile
Springfield, Missouri
Phone: (417) 873-9111
Email: info@eastcoastgranitespringfield.com
Website: www.eastcoastgranitespringfield.com